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These Booking Terms apply to Murray’s Street Cottages
our officers, employees and agents (‘we’/’us’/’our’) and the person or legal
entity making the booking or to whom we supply services in respect of the
booking (‘you/your’). These Booking Terms are governed by Scottish law and apply
to all bookings except where we agree in writing other terms. By making a
booking You are deemed to accept these Booking Terms.
Bookings
Bookings are made and a contract between you and us comes into effect when we
accept a reservation from you.
We will accept a reservation when we have confirmed your reservation and
received 50% deposit, the rest to be received six (6) weeks before start date.
You must be able to enter into a legally binding contract and be over 18yrs to
make a booking.
Online bookings must be paid for using an acceptable and valid credit or debit
card.
When a booking is confirmed, a reservation number is given.
This number must be retained for access to the booking details if cancellation
or amendment is necessary.
Payment Options
1. Online (immediate payment and booking).
2. By telephone with credit card (immediate confirmation with payment).
3. By post (confirmation when cheque is cleared).
Full Payment
The balance is due 6 weeks prior to the commencement of the holiday. Cheques
should be made payable to Rory Stone. This cannot be accepted
as a booking until you have received confirmation, either by e-mail or post.
Prices
Rates are per cottage per week (see tariff). If you have selected supplements
they will be added to the total price of the booking. Rates do not include other
costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and
dates shown. Should you change the number of guests, dates or room nights, then
the rates are subject to change.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver your
requested accommodation, You will be offered alternate accommodation or a full
refund.
Arrival and Departure
Changeover day is on Saturday. Check-in is from 4pm to 10pm. Check-in times
outside of those specified must be confirmed with us prior to arrival. Check-out
on day of departure is at 10am.
Cancellations
If you cancel your booking more than 6 weeks before the scheduled check-in time
on the date of arrival, a refund of the amount paid will be processed to your
credit or debit card within 5 working days. A cancellation charge of 20% of the
booking will be applied. This will be deducted from your deposit.
If you cancel your booking within 6 weeks of the scheduled check-in time on the
date of arrival, a charge equivalent to the total booking price that includes
any supplements selected by you will be levied. If the cottage can be re-let a
refund will be given minus a cancellation charge.
To make a cancellation you must call us on
01862 892 034 and quote your reservation number, name
and check-in date and have details of your credit or debit card available.
Amendments
To amend your booking, call us on 01862 892
034. If you amend your booking within 48 hours of the
scheduled check-in time on the date of arrival, and as a result you cancel any
room night with less than 48 hours notice a charge equivalent to the total price
(including any supplements selected by you) for that room night may be levied.
All additional goods and services purchased during your stay must be paid in
full on presentation of invoice at check-out.
Smoking policy
All cottages are non smoking.
Pets
Regrettably, we cannot accommodate pets.
Insurance
It is recommended that you have holiday insurance.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with
regulations relating to matters such as fire, health and safety, and to enhance
the comfort and well-being of our guests. If you would like to check our
conditions of stay please contact us.
We reserve the right to terminate your booking immediately without being liable
for any refund or compensation where you engage in unacceptable behaviour that
causes a disturbance or nuisance to other guests.
Liability
Other than for death or personal injury caused by our negligence or
misrepresentation, our total liability to you is limited to the price of the
booking and to the fullest extent permitted by law all warranties are excluded
and in no circumstances will we be responsible for any indirect or special
damages.
We will not be liable for failure to perform to the extent that the failure is
caused by any factor beyond our reasonable control.
You are responsible for any damage or loss caused to us or our property by your
act, omission, default or neglect and you agree to indemnify us and to pay us on
demand the amount reasonably required to make good or remedy any such damage or
loss.
Data protection
We may process the information you provide to us for the purposes notified by us
to the Information Commissioner. By making a booking, you consent to this
processing of information.
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